Artificial Intelligence (AI) & Automation
AI for Customer Service
Use AI chatbots, assistants and analytics to deliver faster, more personal customer service while keeping the human touch.
⏱ 1 Week🌐 English & Arabic
What you'll learn
- ✓Explain how AI is used in modern customer service
- ✓Use AI assistants to draft, personalise and translate responses
- ✓Summarise cases and analyse customer feedback with AI
- ✓Design simple chatbot flows with smooth human handover
- ✓Maintain quality, privacy and empathy when using AI
Who this is for
- →Customer service and contact centre agents
- →Service team leaders and supervisors
- →Customer experience professionals
- →Support staff in any industry
Prerequisites
None.
Price available on request
Upcoming Dates
Oct 19, 2026
Manama
Nov 9, 2026
Bangkok
Dec 7, 2026
Madrid
Certificate Included
Group Discounts Available
In-house Delivery Option