Customer Service & Hospitality
Building Customer Loyalty & Retention
Keep customers coming back with loyalty strategies, programmes and personalised service.
⏱ 1 Week🌐 English & Arabic
What you'll learn
- ✓Explain the drivers of customer loyalty
- ✓Measure loyalty and churn
- ✓Design loyalty and reward programmes
- ✓Personalise service using customer data
- ✓Win back lost customers
Who this is for
- →Customer experience and marketing staff
- →Service and sales managers
- →Retail, banking and hospitality teams
- →CRM specialists
Prerequisites
No formal prerequisites are required.
Price available on request
Upcoming Dates
Nov 2, 2026
Dubai
Nov 9, 2026
Marbella
Nov 16, 2026
Kuala Lumpur
Dec 14, 2026
Amsterdam
Certificate Included
Group Discounts Available
In-house Delivery Option