Customer Service & Hospitality
Call Centre Excellence
Raise call centre service quality, efficiency and agent performance.
⏱ 1 Week🌐 English & Arabic
What you'll learn
- ✓Apply a structured call-handling model
- ✓Use voice and language effectively
- ✓Understand key contact centre KPIs
- ✓Improve first-call resolution
- ✓Use quality monitoring and coaching
Who this is for
- →Call centre agents
- →Team leaders and supervisors
- →Quality analysts
- →Customer service managers
Prerequisites
No formal prerequisites are required.
Price available on request
Upcoming Dates
Nov 2, 2026
Cairo
Nov 16, 2026
Kuala Lumpur
Dec 14, 2026
Tunis
Dec 21, 2026
Manama
Certificate Included
Group Discounts Available
In-house Delivery Option