Sales & Business Development
Customer Experience (CX) Excellence
Design and deliver memorable customer experiences across people, digital channels and AI chatbots.
⏱ 1 Week🌐 English & Arabic
What you'll learn
- ✓Adopt a customer-centric mindset and service standards
- ✓Communicate with empathy and handle difficult customers
- ✓Map customer journeys and identify pain points
- ✓Combine human service with chatbots and AI tools
- ✓Measure and improve CX with NPS, CSAT and CES
Who this is for
- →Customer service and call centre staff
- →Front-line retail and hospitality staff
- →CX managers
Prerequisites
None.
Price available on request
Upcoming Dates
Oct 19, 2026
Dubai
Nov 9, 2026
Bangkok
Dec 7, 2026
Barcelona
Dec 14, 2026
Bali
Certificate Included
Group Discounts Available
In-house Delivery Option