Sales & Business Development
Customer Relationship Management
Build lasting customer relationships that drive loyalty, repeat business and referrals.
⏱ 1 Week🌐 English & Arabic
What you'll learn
- ✓Explain the principles and benefits of customer relationship management
- ✓Segment customers and tailor relationship strategies
- ✓Build trust and communicate proactively across the customer lifecycle
- ✓Recover relationships after complaints or service failures
- ✓Measure loyalty and use CRM data to improve retention
Who this is for
- →Account managers and sales staff
- →Customer service and customer success teams
- →Relationship managers in banking and services
- →Team leaders responsible for customer retention
Prerequisites
None.
Price available on request
Upcoming Dates
Oct 19, 2026
Muscat
Nov 9, 2026
Singapore
Dec 7, 2026
Milan
Certificate Included
Group Discounts Available
In-house Delivery Option