Customer Service & Hospitality
Customer Service Team Leadership
Lead, coach and motivate customer service teams to deliver consistent excellence.
⏱ 1 Week🌐 English & Arabic
What you'll learn
- ✓Set clear service standards for the team
- ✓Coach staff to improve performance
- ✓Motivate and engage service teams
- ✓Manage escalations and difficult cases
- ✓Use KPIs to drive team results
Who this is for
- →Customer service supervisors
- →Team leaders
- →Branch and service centre managers
- →High-potential agents
Prerequisites
Experience in customer service is recommended.
Price available on request
Upcoming Dates
Oct 26, 2026
Manama
Nov 23, 2026
Jakarta
Dec 7, 2026
London
Certificate Included
Group Discounts Available
In-house Delivery Option