Customer Service & Hospitality
Handling Difficult Customers & Complaints
Stay calm and turn angry customers and complaints into loyalty and improvement.
⏱ 1 Week🌐 English & Arabic
What you'll learn
- ✓Understand why customers become difficult
- ✓Stay calm and in control under pressure
- ✓Use de-escalation techniques
- ✓Resolve complaints effectively
- ✓Learn from complaints to improve service
Who this is for
- →Customer service and call centre staff
- →Front desk and counter staff
- →Supervisors handling escalations
- →Complaints officers
Prerequisites
No formal prerequisites are required.
Price available on request
Upcoming Dates
Oct 26, 2026
Doha
Nov 23, 2026
Jakarta
Dec 14, 2026
Dubai
Certificate Included
Group Discounts Available
In-house Delivery Option