IT, Networks & Telecommunications
IT Help Desk & Technical Support
Deliver fast, friendly and effective IT support that solves problems and keeps users productive.
⏱ 1 Week🌐 English & Arabic
What you'll learn
- ✓Log, categorise and prioritise support tickets correctly
- ✓Troubleshoot common hardware, software, account and connectivity issues
- ✓Use remote support and ticketing tools effectively
- ✓Communicate clearly and professionally with users, including difficult ones
- ✓Meet SLAs and contribute to a knowledge base
Who this is for
- →Help desk and service desk agents
- →Desktop and field support technicians
- →New IT support staff
- →IT support team leaders
Prerequisites
Basic IT knowledge.
Price available on request
Upcoming Dates
Oct 19, 2026
Dubai
Nov 9, 2026
Kuala Lumpur
Nov 16, 2026
Bucharest
Nov 30, 2026
Cairo
Certificate Included
Group Discounts Available
In-house Delivery Option