Cybersecurity & IT Governance
ITIL 4 Foundation: IT Service Management
Learn the ITIL 4 framework to deliver reliable, user-focused IT services and prepare for the ITIL 4 Foundation exam.
⏱ 1 Week🌐 English & Arabic
What you'll learn
- ✓Explain the key concepts of service management and value co-creation
- ✓Describe the four dimensions of service management
- ✓Apply the seven ITIL guiding principles to everyday work
- ✓Explain the service value system and service value chain
- ✓Understand the purpose of key ITIL practices including incident, problem, change and service desk
Who this is for
- →IT support and help desk staff
- →IT operations and infrastructure teams
- →IT managers and team leaders
- →Business staff who work with IT service providers
Prerequisites
Basic familiarity with IT services in an organisation. No prior ITIL knowledge required.
Price available on request
Upcoming Dates
Oct 26, 2026
Kuala Lumpur
Nov 16, 2026
Doha
Dec 7, 2026
London
Certificate Included
Group Discounts Available
In-house Delivery Option