Administration, Office Management & Secretarial
Professional Telephone & Customer Etiquette
Handle every call and enquiry with courtesy, clarity and professionalism.
⏱ 1 Week🌐 English & Arabic
What you'll learn
- ✓Use a professional telephone voice and language
- ✓Answer, transfer and close calls correctly
- ✓Listen actively and ask the right questions
- ✓Handle complaints and difficult callers
- ✓Follow up professionally in writing
Who this is for
- →Receptionists and secretaries
- →Call handlers and customer service staff
- →Administrative assistants
- →Any staff dealing with enquiries
Prerequisites
No formal prerequisites are required.
Price available on request
Upcoming Dates
Nov 2, 2026
Manama
Nov 16, 2026
Kuala Lumpur
Dec 7, 2026
Cairo
Certificate Included
Group Discounts Available
In-house Delivery Option