Government & Public Sector
Public Service Delivery & Customer Happiness
Deliver government services that are simple, fast and focused on citizen and customer happiness.
⏱ 1 Week🌐 English & Arabic
What you'll learn
- ✓Apply customer-centric service principles
- ✓Map and improve service journeys
- ✓Apply government service standards
- ✓Handle complaints and feedback
- ✓Measure customer happiness
Who this is for
- →Service centre staff and supervisors
- →Customer experience teams
- →Government service owners
- →Front-line employees
Prerequisites
No formal prerequisites are required.
Price available on request
Upcoming Dates
Nov 2, 2026
Dubai
Nov 23, 2026
Doha
Dec 21, 2026
Muscat
Certificate Included
Group Discounts Available
In-house Delivery Option