Contracts Management & Legal
Service Level Agreements (SLA) Management
Design, negotiate and manage service level agreements that deliver the service you pay for.
⏱ 1 Week🌐 English & Arabic
What you'll learn
- ✓Explain the purpose and structure of SLAs
- ✓Define measurable service levels and KPIs
- ✓Draft SLA clauses including service credits
- ✓Monitor and report service performance
- ✓Run effective service reviews
Who this is for
- →Contract and vendor managers
- →IT and facilities managers
- →Procurement staff
- →Service delivery managers
Prerequisites
No formal prerequisites are required.
Price available on request
Upcoming Dates
Nov 9, 2026
Doha
Nov 23, 2026
Kuala Lumpur
Dec 14, 2026
London
Certificate Included
Group Discounts Available
In-house Delivery Option