Customer Service & Hospitality
Service Quality Measurement & Mystery Shopping
Measure service quality with surveys, mystery shopping and data, and turn results into action.
⏱ 1 Week🌐 English & Arabic
What you'll learn
- ✓Define measurable service standards
- ✓Design customer satisfaction surveys
- ✓Plan and run mystery shopping programmes
- ✓Analyse results and identify gaps
- ✓Turn findings into improvement plans
Who this is for
- →Customer experience and quality staff
- →Service managers
- →Government service excellence teams
- →Retail and hospitality managers
Prerequisites
No formal prerequisites are required.
Price available on request
Upcoming Dates
Nov 9, 2026
Kuwait City
Nov 30, 2026
Singapore
Dec 14, 2026
Dubai
Certificate Included
Group Discounts Available
In-house Delivery Option